Website Terms and Conditions

For the promotions regulations, click here

Welcome to the "SOHO" website (hereinafter: "the Website"). An online e-commerce site that allows for online purchases of various products. The owner of the rights to the website is Collection Design Tel Aviv Ltd. (Company number (513488940) ("the Supplier").

1. General
   • The use of this website and the purchases made on it are subject to the terms detailed in these regulations. Please read the regulations carefully.
   • The provisions of these regulations apply equally to both genders, and the use of the masculine form is for convenience only.
   • The chapter headings are provided for the user's convenience and orientation (as defined below) and will not be used in the interpretation of these regulations.
   • Use of the website and/or purchase of a product offered for sale by the website constitutes your agreement without any limitation or reservation to the terms contained in these regulations, and these terms may change from time to time, at the sole discretion of the Supplier. Therefore, if you do not agree to any of the terms of these regulations, you are requested not to use the website.
   • The Supplier reserves the right to update and/or change the website's regulations, terms of use, and the terms detailed on the website from time to time, at its sole discretion and without the need for any prior notice, and these terms will be binding from the moment of their publication on the website, unless explicitly stated otherwise.
   • These regulations constitute the basis for the use of the website, and exclusively regulate the legal relationship between the Supplier and any person browsing and/or viewing and/or using the website or the information contained therein (hereinafter: "the Customer" or "the User").
   • The entire website, including all information appearing on it and the software underlying it, is offered to the public "AS-IS". The Supplier makes efforts to ensure that the information displayed on the website is complete and accurate, however, inaccuracies and/or errors may appear in good faith. The Supplier will not bear any responsibility for this information.
   • Features, models, design, colors, or appearance of products described or displayed on the website, including any image or representation of a product included on the website, are for illustrative purposes only (and there may be differences between the images displayed on the website, some or all of them, and the products actually sold).
   • The Supplier and/or anyone on its behalf will not be responsible and will not bear any direct, indirect, consequential, or special damage caused to the user of the website and/or to a third party, as a result of use or purchase through the website, not in accordance with these regulations, including loss of income and/or prevention of profit caused for any reason whatsoever.
   • For the avoidance of doubt, the Supplier may prevent access to a user who, in the Supplier's sole and absolute discretion, has performed or attempted to perform any action on the website contrary to any law and/or the provisions of these regulations and/or which may in any way harm the Supplier and/or its reputation. Electronic records of the website, including the capture of details as entered by the Customer, will constitute conclusive and final proof of the correctness of the actions performed by the Customer on the website.
     
     
2. Eligibility to use the website
   • Anyone who is at least 18 years old and is an adult and legally competent to perform legal actions as defined by these terms in the Legal Capacity and Guardianship Law, 5722-1962.
   • Anyone who has a valid email address and whose personal details and other mandatory fields in the website's order form have been faithfully completed when placing an order on the website, including but not limited to: address, ID number, mobile phone number.
   • Anyone who has an address in Israel and also anyone who has a valid Israeli identity card or foreign passport or a corporation duly incorporated and registered in Israel, as well as a valid credit card from one of the following credit card companies: Visa Cal, Visa Leumi, Mastercard Isracard, or via PayPal.
     
     
3. Purchasing on the website
   • To purchase a product through the website, select the product and fill in details such as name, address, email address, phone number, and credit card number. It is mandatory to provide correct and accurate details.
   • The credit card clearing process is secured according to the updated PCI standard. Credit card details are not stored in the business's databases.
   • Filling in all the required details on the website for the purpose of purchasing a product will be considered placing an order ("Order"). It is clarified that filling in all the required details is a condition for placing an order. Upon receipt of the order, the credit card details will be checked, and only after the order is approved by the credit card company will the transaction be approved and the product will be sent to the customer according to the website's terms.
   • Providing false information is a criminal offense, and anyone who does so is liable to legal, criminal, and civil proceedings. The Supplier reserves the right to cancel an order in any case of providing false, partial, or inaccurate information.
   • To ensure efficient and flawless order processing, all required details on the website must be provided accurately. The responsibility for filling in the details rests solely with the Customer. The Supplier is not responsible for incorrect entry of details and for any malfunctions that occurred as a result, and will not bear any related expenses. In the event that products are returned to the Supplier due to incorrect details, the Customer will be charged for shipping and handling fees. It is essential to fill in accurate and up-to-date details. For the avoidance of doubt, only the recording of the transaction (including the Customer's details as entered by the user) in the website's computers will constitute conclusive and final proof of the correctness of the course of action (including the completion of the order placed by the Customer).
   • Final confirmation of the order will be sent to the Customer only after checking the credit card specified in the order and receiving approval from the credit card company (i.e., the purchase on the website will be made subject to the approval of the transaction by the credit card company), and all subject to the availability of the products in stock. The shipping date will be counted from the date of approval of the transaction by the credit card company.
   • It is clarified that the purchase will be approved only if the product is actually in the Supplier's warehouse stock at the requested delivery time. It should be clarified that there may be situations where, despite a certain product being displayed on the website as being in stock, it is not actually in stock and cannot be supplied – in such situations, the transaction will be cancelled and the Customer will have no claim in this regard, subject to the refund of the amount paid (if paid) to the Supplier by the Customer. Even if it was not stated that the product is out of stock, and the product was not removed from the website until the time of placing the order, the Supplier will not be obligated to sell the product, and the Customer will have no claim and/or demand in this regard for any type of damage, whether direct or indirect damage caused to the Customer and/or a third party. The foregoing is subject to the website management returning to the customer any amount actually paid to the Supplier (if indeed paid to the Supplier), and/or the Supplier canceling the charge if it was made.
   • If the order was not approved by the credit card company or the payment method is invalid or PayPal (or any other approved electronic wallet service) does not honor the transaction, this will constitute proof of the transaction's cancellation by the Supplier. In such a case, the Customer will receive appropriate notification. However, if the Customer wishes to complete the order, the Customer must contact the website's customer service within 3 days, and the Supplier will endeavor to approve the order subject to the credit card company's approval of the transaction.
   • The warranty for products imported by the company includes a one-year warranty from the date of purchase. In case of a defect or problem, please contact customer service with proof of purchase.
   • It is not possible to make changes to an order after the order has been placed.

It is clarified that when paying via PayPal account, the Customer will be asked to enter their existing PayPal account details or may choose to open an account if the Customer decided to pay via PayPal account. The Supplier will be able to collect payment for the products only after receiving confirmation from PayPal. Use and receipt of confirmation are subject to PayPal's terms of use and privacy policy, and not those of the Website.

• Prices on the website appear on/near the products and are quoted in New Israeli Shekels (NIS). Prices include VAT, if applicable by law, and do not include shipping fees.
• It is not possible to purchase on the website using checks, gift vouchers, gift cards, discount vouchers, credits, and coupons (unless otherwise specified on the website).
• For any issues with products, please contact the Supplier's customer service, including by email to the email address: service@sohocenter.co.il.

4. Product Delivery
   • Products will be supplied to the Customer only after receipt of the aforementioned approvals and full payment as detailed above, to the address the Customer provided at the time of order, within approximately 5 business days, as displayed on the product page, unless otherwise stated on the website.
   • Product delivery will be made by an external courier company to the Customer's address (as entered by the Customer) within approximately 5 business days as stated or by collection from a pick-up point or as detailed on the website. The order will arrive at the chosen pick-up point within approximately 5 business days of placing the order. It is clarified that the delivery times detailed above do not apply to items out of stock.
   • The Supplier is not responsible for delays by the courier company, and in any case will not be responsible for delay in delivering the shipment due to force majeure and/or other circumstances beyond its control, such as strikes and/or malfunctions, including but not limited to malfunctions in the computer system and/or telephone and/or email service. Delays in delivery times may also occur due to a large number of orders and shipments during special sales days on the website. Such delays are not the responsibility of the Supplier and the customer will have no claim and/or demand against the Supplier in this regard.
   • The stated product delivery times include only business days (Sunday - Thursday, excluding Fridays, Saturdays, holiday eves, and holidays).
   • The shipping fee amount will appear on the shipping option selection page and will be paid at the same time in addition to the payment for the order.
   • Shipments will be made to areas reached by the external courier company, and subject to the courier company's policy, including regarding commitment to shipping times. For areas with restricted access by the courier company, the Supplier and/or the courier company may deliver the shipment to the Customer at a nearby and agreed-upon location, by prior arrangement with the Customer. Without derogating from the above, it is the Customer's responsibility to verify at the time of placing the order that the order can be shipped to the requested address.
   • The Customer must immediately notify the Supplier if the product has not been delivered within the delivery period specified on the website.
   • At the time of product delivery, the Supplier and/or anyone on its behalf may require the presence of the Customer/credit card holder upon delivery of the product, and/or presentation of the credit card holder's/Customer's ID and/or their signature on a power of attorney as a condition for product delivery.
   • Delivery of heavy furniture will be made only to the delivery address provided by the customer, subject to the following conditions: Delivery is possible to a private home or an apartment in a residential building up to the 2nd floor (inclusive) in a building without an elevator, or to any floor in a building where there is a functional and accessible elevator that can be used for transporting heavy furniture.
     An apartment located above the 2nd floor in a building without an elevator will not be entitled to heavy furniture delivery within the company's regular delivery services, and the company may cancel the delivery, delay it, or condition it on additional terms, and also charge the customer for delivery fees, return fees, and/or cancellation fees, all in accordance with the website's shipping and returns policy. The customer undertakes to provide the company with correct and complete details regarding the type of building, floor, existence and functionality of an elevator, access conditions to the apartment entrance (stairs, narrow passages, access to parking, etc.) and any other relevant detail, and declares that they are aware that failure to provide correct and/or updated information may prevent the delivery and incur additional charges. It is clarified that delivery and assembly services do not include plumbing, electricity, special drilling, disassembly or assembly of fixed elements in the apartment (such as doors, doorframes, existing cabinets, etc.), unless explicitly stated otherwise in writing, and that any such work performed by a third party will be at the customer's sole responsibility and without any claim and/or demand against the company.
     
     
5. Exchanges/Returns
   • A customer may exchange a product ordered on the website for another product(s) or request a credit for the chain's branches or the website within 30 days of receiving the product.
   • Product returns will be possible as long as the product is returned in good condition, unused, complete in its original packaging and bearing the original tag, and provided that an original purchase invoice or exchange slip is attached to the product. Also, a product cannot be returned if all its parts are not returned (if it is a package/set).
   • It is clarified that returns or exchanges can only be made for products purchased on the website.
   • The customer can return the product according to the conditions specified in section 5.2 above to one of the "Soho" branches according to the list attached to the website and there choose another product available in stock or receive a credit on the spot. Alternatively, the customer can deliver the product to the Supplier's warehouses at their own expense using one of the shipping options offered on the website.
   • The Supplier's product exchange/return policy does not detract from the provisions of the law. The foregoing does not detract from the customers' right to cancel a transaction, in accordance with and subject to the provisions of the Consumer Protection Law. See below for details regarding transaction cancellation.
     
   • Returns of products and/or cancellation of transactions purchased under '1+1' / 'Buy Get' / 'One and the Second at X Discount' promotions will only be possible if all products are returned together.

4. Transaction Cancellation
   • A customer purchasing a product on the website may cancel the transaction in accordance with the provisions of the Consumer Protection Law, 5741-1981 ("Consumer Protection Law"). The details provided in this section below are a non-binding summary of the full and binding rules found in the Consumer Protection Law. Nothing in this summary shall limit the Supplier's rights or the Customer's peremptory rights, according to the Consumer Protection Law.
   • Order cancellation will be possible: (a) up to 14 days from the date of receipt of the product; or (b) 14 days from the date of receipt of the document containing the details specified in subsection 14C(b) of the Consumer Protection Law, whichever is later.
   • A transaction made on the website can be cancelled (subject to the customer's right to cancel the transaction according to the Consumer Protection Law), by means of a cancellation notice provided by the customer in any of the following ways and according to the contact methods specified below:
     • Verbally - at one of the "Soho" chain stores in Israel, by submitting a "Transaction Cancellation" form in the store;
     • By email to service@sohocenter.co.il;
     • On the website by submitting a request on the "Transaction Cancellation" page;
     • By registered mail, addressed to Collection Design Tel Aviv Ltd., 8 HaDekalim Blvd., Lev Ha'aretz (near Rosh Ha'ayin), Zip Code 4881000.
   • Transaction cancellation will be possible provided that the product has been returned by the Customer to the Supplier in accordance with the law, in good condition and unused, subject to all applicable laws. It is not possible to cancel a transaction for a product for which the law stipulates that it is exempt from the types of products whose purchase transaction can be cancelled.
   • The cancellation notice must state the Customer's name and their ID number. To assist the Supplier in locating the relevant transaction, the Customer is requested to attach to the cancellation notice their mobile phone number as well as an invoice/receipt for identifying the transaction and its amount.
   • In the event of cancellation due to a defect in the product or a discrepancy between the product and the details provided to the customer regarding the product or due to non-delivery of the asset or service at the scheduled time or any other breach of the contract terms ("Discrepancy"), the Supplier will, within 14 days from the date of receiving the cancellation notice, refund the part of the transaction price paid by the Customer for the defective product, cancel the charge for the transaction, provide a copy of the charge cancellation notice, and will not charge any cancellation fees from the Customer.
   • In the event of a cancellation not due to a product defect or discrepancy, the Supplier will, within 14 days from the date of receipt of the cancellation notice, refund that part of the transaction price paid by the Customer, cancel the charge for the transaction, and also provide a copy of the charge cancellation notice.
   • For the avoidance of doubt, in the event that the Customer received the product, they must return it to one of the "Soho" chain branches according to the list attached to the website or via paid delivery (by prior arrangement with customer service).

   • Transaction Cancellation Fees: Any transaction cancellation will be subject to a cancellation fee of 5% of the total order or 100 NIS, whichever is lower, and in accordance with the provisions of the Consumer Protection Law.
     

In the event that the Customer wishes to transfer the product to the Supplier's warehouses as stated, for this purpose they are required to select "Return product with courier" on the website. After making the payment, a return code for the courier company will be sent to the Customer, which must be printed and affixed to the package with the necessary details for shipping to the Supplier's warehouses. Upon arrival of the products (in accordance with the provisions of the law and these regulations), the Customer's credit card will be credited at the times stated above. The value given for the returned product is the value at which it was actually purchased after any discount, if given, at the time of placing the order.

• The Customer's right to cancel a transaction does not detract from the Supplier's right to claim damages in the event of returned products whose value has decreased, including as a result of their deterioration while in the Customer's possession, including in the event of the return of a used product, a product whose packaging has been opened or damaged, a product that has been damaged, flawed, malfunctioned and/or suffered any damage whatsoever.
• A person with a disability, a senior citizen, and a new immigrant (as defined in the Consumer Protection Law), who made a transaction on the website which included a phone call with a representative of the Supplier, will be entitled to cancel the transaction within four months from the date of making the transaction, from the date of receiving the product or from the date of receiving the document containing the details specified in Section 14c(b) of the Consumer Protection Law, whichever is later.
• As stated above, you can contact the Supplier's customer service at service@sohocenter.co.il.
• Any refund given by the Supplier for a canceled transaction will be transferred only to the credit card or payment method through which the canceled transaction was made, and according to the credit card company's timelines.

7. Cancellation of Transaction by the Supplier
   • The Supplier reserves the right to cease activity on the website at any time, at its sole discretion, and/or to cancel a purchase transaction made by a user, including, but not limited to, in any of the following cases:
     • If the product is out of stock after or before a sale has been made (but prior to shipment to the Customer). If the order is canceled as stated, the Website/Supplier will not be responsible and will not bear any damage caused to the customer and/or a third party, including but not limited to damage for purchasing the product from a third party at a higher price;
     • Credit card details and the user's full details were not entered into the system;
     • In any case where an action was performed contrary to these regulations, and also in any case where the user performed an act that appears to be illegal and/or violated the provisions of the law;
     • The user provided incorrect details during the purchase transaction and/or afterwards;
     • If there is a concern, on the part of the Supplier, that payment for the purchase will not be received and/or that the credit card held by the Customer has been blocked and/or restricted for use in any way;
     • The user performed an act or omission that could harm the Supplier and/or anyone on its behalf and/or the proper operation of the Website and/or any other third party;
     • If there is a financial debt to the Supplier or affiliated corporations and the debt has not been paid despite the due date having passed;
     • In a case where there is concern that the purchase is being made as part of a wholesale purchase and/or for resale by the Customer and/or anyone on their behalf;
     • In a case where any error and/or technical malfunction occurred during the offering of the product for sale on the website, including an error in price, description and/or shipping details;
     • The user did not come to the store to collect the items ordered by them within 14 business days;
     • In any case where, due to "force majeure," the Supplier is unable to properly manage the Website, provide the User with the products and/or fulfill any other obligation. In this section, "force majeure" means: including computer malfunctions, telephone system malfunctions or malfunctions in other communication systems, any sabotage and security event. In such circumstances, the Supplier may cancel the transaction or offer the User an equivalent alternative item, at its sole discretion and according to the circumstances of the cancellation. If a sale is canceled as stated, the Supplier will not be responsible and will not bear, in any case, any direct, indirect, consequential or special damage caused to the User or a third party, including but not limited to damage for purchasing the product and/or service from a third party at a higher price.
     • In any case of a malfunction in the supply chain that prevents and/or delays the arrival of the product(s) on time or at all;
     • Without derogating from the above, the Supplier may not approve an order for other reasons at its sole discretion.

8. Intellectual Property and Copyrights
   • All intellectual property rights related to the website and the products appearing on it of any kind (whether registered rights or rights not yet registered), including trademarks, patents, copyrights, designs, methods and trade secrets, the presentation and design of the website, the databases therein (including lists of products and services, description of products and services, designs, illustrations, photographs, images, maps, audio clips, video clips, text, graphics, etc.), the computer code of the website, the Domain and any other detail related to the website and its operation, are the exclusive property of the Supplier and the use of all said rights is permitted to the Supplier exclusively. If the intellectual property rights relate to products published on the website on behalf of advertisers and/or third parties who permitted the Supplier to publish information and/or rights as stated, this information and these rights will be the exclusive property of the advertisers and/or third parties (as applicable) and no use may be made of them without the prior written consent of the Supplier (the "Information").
   • It is forbidden to copy, duplicate, publish, distribute, transmit, display, perform, issue a license, create derivative works, sell, market and translate any part of the information contained in the website (including trademarks, images, texts and computer code) without obtaining the explicit prior written permission of the Supplier.
   • It is forbidden to make any commercial or other use of the information and/or data published on the website, in the website's database, in the products, product images and product lists appearing on it or in other details published on the website, without obtaining the Supplier's explicit prior written consent, and no action may be taken that could harm the Supplier's property rights, of any kind whatsoever.
   • It is forbidden to use any information and/or data published on the website for the purpose of displaying them on an internet website and/or any other service, without obtaining the Supplier's explicit prior written consent and subject to the terms of that consent (if given). In addition, it is forbidden to collect data from the website using software such as Crawlers, Robots, etc. and/or to distribute such data publicly commercially or within a commercial framework. It is forbidden to display the website within a visible or hidden frame (Frame) and it is forbidden to link to pages within it ("deep link"), except for the home page only.
   • It is forbidden to display the website in a design or graphic interface different from those designed by the Supplier, unless subject to obtaining its explicit prior written consent.
     
     
9. Links to other websites and services
   The website may include links and/or references to websites not necessarily operated by the Provider. Such links are provided solely for the convenience and information of users, and the Provider has no control over these websites. The Provider will not be liable for the linked websites, and a link to any website should not be considered an endorsement of that website. The inclusion of links to other websites does not imply support for the content of these websites or any other connection to these websites or their operators. The Provider does not guarantee the integrity of the links or that these links direct to the websites to which any electronic pointer purports to connect. The Provider may, at its sole discretion, remove any link from the website and/or add additional links.

10. Privacy
    • Since the website operates in an online environment, the Provider cannot guarantee the confidentiality of user information and prevent its access by unauthorized parties, nor can it guarantee against intrusions into its computers and/or the exposure of stored information. If, despite the security measures taken by the Provider, any third party succeeds in accessing or misusing information pertaining to website users, the user shall have no claim, demand, or action against the Provider and/or any of its owners and/or any of its managers and/or any of its employees and/or anyone on its behalf and/or anyone on their behalf concerning the above.
    • We respect the privacy of our customers. The Provider will not provide the customer's details except in any of the following cases:
      • If required to do so by court order or by law;
      • If it receives a warning of legal proceedings against it due to actions carried out by the user, and in any dispute, claim, lawsuit, demand, or legal proceedings, if any, between the user and the Provider;
      • If a claim is raised or the Provider suspects that the user has committed an act and/or omission that harms and/or may harm the Provider and/or anyone on its behalf and/or any third parties and/or the website;
      • If a claim is raised or the Provider suspects that the user has used the website for an illegal act and/or to enable, facilitate, assist, and/or encourage the commission of such an act;
      • If a claim is raised or the Provider suspects that the user has violated any of the terms of the regulations and/or any agreement with the Provider and/or anyone on its behalf;
      • If the Provider reorganizes its activity within another entity - and also in the event that it merges with another entity or merges its activity with the activity of another entity - the Provider will be entitled to transfer the user's details to the aforementioned other entity, provided that the other entity accepts the provisions of this privacy policy;
      • If and to the extent required for the Provider's activity, such as transferring details to employees, subcontractors, and other entities involved in the Provider's marketing activity. The user will have no claim or demand against the Provider regarding the disclosure of their details as stated, and hereby waives any such claim and/or lawsuit.
    • Completion of the registration form constitutes the user's consent for their order details and all data generated based on the analysis of these details and all information about them that has come and/or will come to the knowledge of the Provider, to be held in one or more databases of the Provider or anyone on its behalf, and that this information will be used for the following purposes:
      • Marketing, advertising, sales promotion, and sales purposes, and for contacting the user in any way, including by direct mail through any communication means deemed appropriate (including in writing, print, phone, text message, fax, computer, or other means);
      • For loyalty encouragement, statistical analysis and research, surveys, and any other online use related to marketing;
      • For internal purposes, such as investigating complaints and/or reviews;
      • For sending marketing and advertising material, including through "cookies".
    • Such use of user details will not be considered a violation of privacy. It is further agreed that such information will be considered the property of the Provider (subject to law), and the user hereby waives any claim regarding the use and/or ownership of such information, including a waiver of any claim under the Privacy Protection Law, 5741-1981. The Provider will not be considered to have breached a privacy commitment or harmed a user's privacy due to any information, as defined in the Computers Law, 5755-1995, that could identify or track a user by another, and which results from the use of electronic communication means in general and computer communication in particular.
    • The user confirms that they are aware that there is no legal obligation for them to provide their details and that the provision of the aforementioned information is done of their own free will and with their full consent. The user hereby explicitly agrees to the aforementioned use of the details provided by them, and confirms that their use will not be considered a violation of privacy and will not entitle them to any relief and/or compensation whatsoever.
    • Customers who wish not to receive direct marketing communications should notify the Provider's customer service in writing by email to service@sohocenter.co.il or through the unsubscribe mechanism found in every communication. In such a case, the Provider will act according to the instruction given to it. For the avoidance of doubt, the Provider will still be entitled to use customer details for the purposes specified in section 10.2 above, subject to the user's privacy and in accordance with applicable law.
    • The user declares and confirms that it has been explained to them and they understand that the Provider uses third-party technical services for the ongoing maintenance of the website and the implementation of these regulations, and that in this context, such third parties may have access to the user's data.
      
      
11. User Obligations
    The very use of the website and the user's activity indicate the user's consent to all the provisions of the regulations, and their commitment to act or refrain from acting as follows:

• The user agrees to all the provisions of the website's regulations;
• The user undertakes not to make any commercial use of the information;
• The user is aware of the internet's limitations regarding information security on the network and releases the Provider from any responsibility in this matter;
• The user undertakes not to use the website in a manner that does not conform to any law and/or that is not agreed upon or that constitutes forgery, alteration, or deletion of information;
• The user undertakes not to upload, retrieve, transmit, distribute, or publish information or other material that may infringe on the property rights of another, including intellectual property rights, privacy protection rights, and/or any other proprietary right;
• The user undertakes not to upload and/or transmit and/or retrieve and/or distribute and/or publish information or other material that includes a virus or other software that may sabotage the Provider's computer systems and/or that may harm and/or limit and/or prevent others from using the website;
• The user undertakes not to upload, retrieve, transmit, distribute, or publish information or other material that is prohibited for publication or use, by virtue of being a threat, harm, insult, defamation, slander, racism, pornography, or other vulgar expression;
• The user undertakes not to upload, retrieve, transmit, distribute, or publish information or other material that may encourage, entice, incite, or assist another to commit an act prohibited by law or that may incur legal liability;
• The user undertakes to indemnify and compensate the Provider for any direct or indirect damage and/or any expense incurred by the Provider in connection with a claim and/or demand and/or damage arising from the regulations and/or the use of the website not in accordance with the provisions of the regulations;
• The user agrees that, without prejudice to any other right of the Provider, in cases where the Provider suspects that the user's use of the website is not consistent with the provisions of the regulations and/or any law, it shall be entitled to track the user's use of the website, subject to any law, and it also reserves the exclusive right to immediately terminate the user's use of the website, without derogating from any other right available to the Provider by law.

12. Warranty
    
    • The products are warranted for one year (12 months) from the date of purchase, unless otherwise stated in the warranty certificate accompanying the product. The warranty covers defects in manufacturing and materials of the product. The warranty does not include damages caused by improper use, neglect, poor maintenance, or accidents.
    • In case of a product defect within the warranty period, we will repair or replace the product at no additional cost. If the product cannot be repaired or replaced, you will be offered a full refund or credit towards the purchase of another product.
    • To claim warranty for a defect, please contact our customer service by email at: service@sohocenter.co.il, attach proof of purchase (invoice), a detailed description of the problem, and leave your contact details. Our representatives will contact you by email or phone for further processing.
    • The warranty does not cover normal wear and tear resulting from daily use. The warranty does not cover damages caused by natural disasters, accidents, or improper use of the product.
    • Upon receipt of the shipment, the customer must inspect the received products as soon as possible. In case of a defect, breakage, shortage, or non-conformity in the product that could have been noticed upon opening the order, customer service must be notified within 14 days of receipt of the shipment, along with a description of the defect and relevant photos, if possible.
      A query received after this period will be examined according to the circumstances of the case and the warranty conditions applicable to the product, but the company reserves the right not to accept claims regarding external damages, breakages or defects that could have been identified near the time of receipt of the shipment.
    
    
13. Disclaimer
    • Without derogating from the foregoing, the Provider shall not be liable for any damage, direct, indirect, consequential or incidental due to access to and use of the website or due to any prevention of access or use of the website, for any reason whatsoever (including contractual and/or tortious liability). The Provider bears no responsibility or liability for any disruption, error or omission in the content of the website. Use of the website is at the user's sole risk.
    • The Provider is not responsible for any damage, including due to "viruses" and/or "malware" and/or malfunctions and/or software applications of all kinds, to the user's computer equipment or to any other property of the user, which may be caused by accessing, browsing or using the website, and this includes due to downloading information from the website.
      
      
14. Customer Service
    Questions regarding the website, its activity, and the products displayed on it, including questions regarding the technical specifications of the product, information, warranty, and other issues relating to products purchased on the website – can be directed to customer service by email or through the form on the website according to the details provided on the website. The Provider will make every effort to address every inquiry within a reasonable timeframe. The email address for the Provider's customer service is: service@sohocenter.co.il.

14. Information on the Website
    • The images displayed on the website are for illustration purposes only, and there may be differences between the appearance and specifications of the products as seen in the images and the actual products. If any error occurs (such as in the item description) - this will not bind the Provider, and in any case, the Provider will not bear any responsibility exceeding the value of the purchased item, nor for any non-direct and/or consequential damage. Without derogating from the above, it is agreed and clarified that the Provider will strive to do its best to display accurate images and information as much as possible.
    • Sales through the website are subject to the existing stock in the Provider's warehouses. The Provider does not undertake to maintain stock of all models and/or products whose images appear on the website at all times.
    • The Provider may update and change the prices on the website without prior notice and at its sole discretion. The binding price is the price provided to the customer upon completion of the ordering process.
    • The Provider may publish and/or offer promotions and/or discounts and any other benefit to website users under conditions determined by it and at its sole discretion. The Provider shall be entitled to discontinue any such benefit immediately and without prior notice.
    • In general, no double discounts/benefits will be given on items sold on the website (unless otherwise stated).
    • It is clarified that in the event of returning an item purchased with a discount/benefit or using a coupon, the amount refunded to the customer will be the amount actually paid after the discount/benefit.
15. Miscellaneous
    • The Provider reserves the right to remove, amend, add or change from time to time any part of the information on the website, by updating the website. The user shall have no claim against the Provider and/or anyone on its behalf due to changes in the information on the website.
    • The Provider reserves the right to refuse to grant access to this website or any part thereof to any user at its sole discretion and without any prior notice.
    • The Provider reserves the right to amend, add or change these terms and conditions by updating this page, from time to time. Any change in the terms and conditions will take effect immediately upon its publication on the website within these terms and conditions.
    • The Provider may assign its rights under these terms and conditions to any third party as it deems fit and without any obligation on the part of the Provider to publish the assignment, as stated, on the website (subject to law).
    • The user agrees that the transmission of information to or from the website does not create any relationship between them and the Provider beyond what is specified in the terms and conditions.
      
      
16. Applicable Law and Jurisdiction
    • The terms of use of the website, the regulations, and any legal cause of action arising from the use and/or activity on the website, including the validity and interpretation of the terms of use and the regulations, shall be governed solely by Israeli law, and the exclusive jurisdiction for any dispute concerning the website and its use shall be given to the competent courts in Tel Aviv.
    • Should any part of the regulations be deemed invalid or unenforceable, then the sections whose validity has been denied or deemed unenforceable shall be considered replaced by valid and enforceable sections, whose content is as close as possible to the intent of the original sections, and the remaining sections of the regulations shall remain in effect.